Refund policy
Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition you received it
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Unused Condition
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In its original packaging
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Accompanied by a receipt or proof of purchase
To start a return, please contact us at lunascoutcreations@gmail.com.
If your return is accepted, we’ll send you instructions on how to complete the process.
Please note: Items sent back without first requesting a return will not be accepted.
For any return questions, feel free to reach out at lunascoutcreations@gmail.com.
Method & Fees
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Method: Returns are accepted by mail only with the exception of local delivery we will facilitate returns or exhanges from our production location.
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Return Label: A downloadable and printable return label will be provided. Return shipping cost: $15 CAD
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Restocking Fee: A 15% restocking fee will be deducted from your refund
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Refund Processing Time: Refunds are processed within 10 business days of receiving and inspecting your return
Damages & Issues
Please inspect your order upon arrival and contact us immediately if:
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The item is defective
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The item is damaged
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You received the wrong item
We’ll work quickly to make it right.
Exceptions / Non-Returnable Items
We cannot accept returns on:
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Sale items
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Gift cards
Exchanges
The fastest way to get the item you want is to:
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Request a return for your current item
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Once accepted, place a new order
Return shipping and restocking fees apply.
Refunds
We’ll notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card company to process and post the refund.
If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at lunascoutcreations@gmail.com.